Returns

We offer you a period of 14 days from receipt of your order to initiate a return of your item.

In order to support your return request, please send us your order number by email majooli.paris@gmail.com within 14 days of receiving your item.

Please note that to be eligible for a return, returned items must be in their original saleable condition (unworn and unused with all original packaging and tags) . If your order meets these criteria, you can request a return for a full refund issued to your original payment method. Original shipping charges will not be refunded.

Once your return is received, allow 1-5 business days for processing and refund issuance. An email confirmation will be sent to you at that time. Please allow 5 business days for your refund to appear on your bank statement.

The shipping costs for returning items are your responsibility. To return your item, you can go to the Post Office or the Colissimo website. If you are in Belgium, you can use the Bpost service, and if you are in Germany, you can use the DHL service. The applicable shipping costs are those applied by Colissimo. It is important to note that we do not accept returns via Mondial Relay.

Items on sale or on promotion

When purchasing items during sales or promotions, please note that these purchases are considered final. They will not be subject to refund or exchange.

Defective or damaged items

Each item is carefully checked before shipping to ensure that only the highest quality products reach you. If you discover a defective item, please contact us by email majooli.paris@gmail.com mentioning your order number and details. Your request will be handled quickly and with the utmost care.

Wrong order

For any incorrect or damaged orders, please contact us by email majooli.paris@gmail.com with your order number and details. We will process your request as soon as possible, and we will take the necessary steps to resolve the situation.

Return address

Majooli - 6 rue de Bourgogne - 95570 Bouffémont